Privacy Policy

Service delivery

We use your personal information to respond to your property enquiries, schedule site visits, share relevant property listings, facilitate home loan processing, and communicate with you about our services.

Marketing and communications

With your consent, we may send you information about new property launches, price updates, market insights, and promotional offers via SMS, WhatsApp, email, or phone. You may opt out of marketing communications at any time.

Business operations

We use your data to improve our website and services, analyse user behaviour and trends, prevent fraud and ensure platform security, and comply with applicable laws and regulations.

Developer and builder partners

When you enquire about a specific property, we may share your contact details with the relevant developer or builder (e.g., Godrej Properties, Lodha Group, Hiranandani, Oberoi Realty) to facilitate your site visit or booking. These partners are bound by their own privacy policies.

Lending partners

If you apply for a home loan through our platform, your financial and personal information may be shared with our lending partners (including HDFC Bank, SBI, ICICI Bank, Axis Bank, and others) solely for the purpose of processing your loan application.

Service providers

We work with trusted third-party service providers for website hosting, analytics (Google Analytics), email delivery, CRM, and marketing automation. These providers access your data only as necessary to perform services on our behalf and are contractually obligated to protect it.

Legal obligations

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users.

What are cookies?

Cookies are small text files placed on your device when you visit our website. They help us recognise you on return visits, remember your preferences, and understand how you use our site.

Types of cookies we use

Essential cookies: required for the website to function correctly. Analytics cookies: help us understand visitor behaviour (Google Analytics). Marketing cookies: used to track the effectiveness of our advertising campaigns on Meta, Google, and property portals.

Managing cookies

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

How we protect your data

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption on data in transit, access controls, and regular security reviews.

Limitations

While we take your data security seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying you of any breach that may affect your rights.

How long we keep your data

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. Typically, enquiry and lead data is retained for up to 3 years. If you request deletion, we will erase your data unless we are required by law to retain it.

Access and correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or incomplete.

Deletion and portability

You may request that we delete your personal data, subject to our legal obligations. You may also request a copy of your data in a commonly used, machine-readable format.

Opt-out of marketing

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails. To stop SMS or WhatsApp communications, please contact us directly.

How to exercise your rights

To exercise any of these rights, please contact us at info@saffronrealty.in or call +91 91675 12729. We will respond to your request within 30 days.

Our website may contain links to third-party websites including property portals, developer websites, and social media platforms. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: Saffron Realty Centuria Business Square, Near Lotus IT Park, Plot D1, Road No. 16, Wagle Industrial Estate, Thane, Maharashtra 400604 Email: info@saffronrealty.in Phone: +91 91675 12729 Website: https://saffronrealty.in